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The H Resort, Seychelles > IMPORTANT MESSAGE: COVID 19

OUR COMMITMENT TO YOUR SAFETY AND TRAVEL PLANS

At The H Resort, Seychelles, the health and safety of our guests and employees is our highest priority. We understand the concern you may be experiencing surrounding the coronavirus (COVID 19).

We are closely monitoring global developments and recommendations and have put all precautions in place.

We will continue to update this page with the latest information on our health and sanitation measures and information regarding booking flexibility at The H Resort Seychelles.

Travel Safety and Enhanced Cleaning Protocol

Staff Training

In order to have an effective cleaning and sanitization program, the team’s health, safety, and knowledge are vital. Accordingly, all colleagues have received specific training on WHO and Ministry of Health approved COVID-19 preventive and responsive protocols which include but are not limited to Hand Hygiene, Respiratory Hygiene, Physical Distancing, Cleaning and Sanitizing best practices, Safe Food Handling and Food Hygiene. Our Health & Hygiene manager personally reviews and ensures all protocols are stringently followed.

Temperature Screening

Temperature screening is implemented at all entrance points, including both for guests and employees.

Physical Distancing

We are practicing physical distancing throughout the hotel

The number of guests accessing services at any one time will be controlled and a queue control system consistent with physical distancing advice is established.

Floor markings such as with tape are provided to facilitate distancing as well as in common areas.
Space tables ideally 2 meters apart in dining areas.

Any other facilities available in a common area or for common use such as gym equipment must be at least 1 meter apart.
The number of staff in one specific area at any one time should be limited. Staff can be organized into groups or teams to minimize interaction between groups.

Hygiene Practices

We have committed to hand washing and drying facilities and foot pedal operated bins in key locations
Adequate numbers of hand sanitizing stations are provided at entry points or specific areas not in immediate vicinity of hand washing facility e.g. reception area.

Although food has not been identified as a likely source of COVID 19 transmission, food handlers are always committed to observe good hygiene practices during operation.

All equipment, utensils, crockery, and cutlery are properly cleaned and disinfected after each use.
We are also committed to encourage guests to practice hand hygiene before eating.

Cleaning and Sanitization protocols

We have enhanced our already rigorous cleaning protocols as recommended by Seychelles Health authorities in cleaning and sanitizing guest rooms, public areas, and back-of-the-house areas.

We have increased the frequency of cleaning of all high-touch areas and public areas that affect guests and employees.

The cleaning of all hard surfaces e.g. floors, desks, countertops, are enhanced at intervals, using standard disinfectant bleach solution or mixture containing at least 70% alcohol.

Cleaning of all soft or porous surfaces e.g. carpets, rug and drapes follows the guidelines of public health authority.
The necessary PPE is available for use. Staff will make use of disposable gloves when handling dirty materials such as laundry, and discard gloves after each use. Hand washing is practiced immediately after removing gloves.

If not disposable, cleaning and disinfecting of any materials is followed according to the guidance for environmental cleaning.
Any other facilities available in a common area or for common use such as gym equipment, massage tables etc. will be disinfected between guests.

Physically Distant yet Connected

Guests can communicate their requests directly through their phones via our WhatsApp messenger service without using the house phones. Services such as room service, room amenities, and laundry can be packaged and delivered at the door on the request of guest

Guest Journey

Guest Arrival

  • Hotel organized airport transfers are thoroughly cleaned and disinfected before and after each use.
  • For guests arriving in their own car, parking is allocated behind the main entrance.
  • Guest luggage is sanitized on arrival.
  • Luggage carts are also sanitized after every use.
  • Sanitize stations are available at the Reception and physical distancing indicators are placed.

Guest Rooms

  • Every room undergoes intensive cleaning and sanitization after guest departure. Departure rooms are kept vacant for 24 hours before a new check-in.
  • All non-essential items such as pen, pad, collateral, etc. are removed from guest rooms.
  • Minibar products are removed from the room and can be ordered upon check-in or via in-room dining.
  • All linen including bed linen and towels are sterilized and packaged as per the guidelines provided by the Seychelles Health Department.
  • If needed all services such as room service, room amenities, and laundry are specially packaged and delivered to your door on the request of the guest.

Restaurants

  • Only limited outlets will be open.  Prior reservation is required.
  • In-room dining will be available 24 hours
  • Tables are set to ensure a minimum of 2-meter distance.
  • Regular buffets will be discontinued for the moment.
  • All dishes are fully prepared in the kitchen following the highest food safety standards.
  • Contactless payment options are available.

Fitness

  • All precautionary measures are in place in the Gym for guest safety as per the directives from the Seychelles Health Department.

Travel Flexibility

We understand the need for increased flexibility with travel planning in the current circumstances and are updating our cancellation policy to provide our customers with the most flexibility we can. All new and existing bookings made directly with The H Resort Seychelles for stays between now and 31 August 2020; cancellation and modifications can be made free of charge up to 24 hours prior to arrival. Guests can call us directly at +248 4387000 or email at us at reservations.sez@h-hotel.com to modify or cancel their reservation.

For reservations made through a travel agent or 3rd party online booking site (Expedia, Booking.com, etc.), we are advising guests to contact their original booking agent or site for details on their COVID-19 policies.

We value your loyalty and trust and are looking forward to seeing you at The H Resort Seychelles.
For further information on the Corona Virus in the Seychelles please follow https://www.facebook.com/mohseychellesofficial/

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